Shipping

Ground Shipping

Individual Benches and Chairs etc will generally be sent via UPS Ground Delivery and a tracking number will be emailed when your order leaves our warehouse.

Order Shipping Times

Once we receive your order, we will email you to advise the shipping date. Shipping times will be stated on the listings, we will endeavor to accommodate any requests if you need an item for a specific date. If you require specific delivery options like limited access this may incur an extra cost. Please email us: sales@numeroteakusa.com

Freight Order Tracking

We will advise via email when the order has left our warehouse and provide your tracking/pro number and the contact details of the freight company. The freight company will then contact you by phone to arrange a convenient delivery day Mon – Fri.

Freight Order Delivery

Your order has been packed securely onto a pallet and shipping includes standard curb side delivery. This means that the truck will pull up as close as it safely can to your home. The driver is not required under the shipping conditions to help carry the product, although most drivers are very helpful. We recommend having more than one person present when your furniture arrives to make sure you will have the help you may need unloading and carrying the products.

We specify a liftgate service – this allows the furniture to be lowered to the ground without having to physically lift the furniture from the back of the truck.

Inspect all items upon delivery. Damage during shipment is rare and your order will be packed to further prevent accidental damage en route. Your shipment did not leave us in an excessively torn or crushed state and therefore if it arrives in this condition please note any box damage, furniture damage or shortages on the deliver receipt / bill of lading then contact us immediately. If you have multiple items on one shipment, inspect every item. For example, if one item looks damaged, check the others as we can easily replace the damaged item in a separate shipment. If your furniture arrives damaged, defective or missing pieces, we will endeavor to replace or repair the item promptly and at no cost to you. Shortages and damages must be reported immediately upon receipt of merchandise.

If you refuse a shipment delivered by a commercial freight company for any reason this shall be treated as a return, and all shipping charges & restocking charges of up to 30% will be applied.

Assembly

Your furniture will arrive in flat box in sub-assembled form except where noted otherwise.  For example, a bench will include seat, arm and back sections, and a front rail.  Numero Teak USA is constructed with traditional mortise and tenon joinery and pegged with wooden dowels where possible.  All necessary hardware and instructions are provided.  Benches are easily assembled with a mallet and screwdriver in less than an hour.

 

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